Expand All

Collapse All

22 answers

• Corporate account

  Corporate accounts are especially aimed at company owners or decision makers who wish to trade their unsold goods and services in order t...

  Corporate accounts are especially aimed at company owners or decision makers who wish to trade their unsold goods and services in order to use their excess inventory and idle time as a means of payment for other goods and services, and consequently avoid wastage and loss, increase purchasing power, get new customers and conserve cash flow, among others.
  
  Some examples of items to trade are:
  
  Goods
  
  

  • Merchandise
  • Machinery
  • Office furniture
  • Computer equipment
  • Vehicles
  • Estate

  
  Services
  
  

  • Advertising space
  • Hotel rooms
  • Airline tickets
  • Restaurant tables
  • Consultancy
  • Lawyers & CPA
  • Events & expos tickets
  • Medical
  • Shipping

  
  Corporate members are identified with the "Corporate Member Badge" in their Profile page.
  
  NOTE: During the sign up process, corporate members are required to submit an ID so that we can verify that they really work for the company that are signing up for.
  
  Also learn about our Personal account

  Permalink    |    9,459 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Personal account

  Personal accounts are aimed at self-employed professionals who wish to trade their services and certain goods in order to use their knowl...

  Personal accounts are aimed at self-employed professionals who wish to trade their services and certain goods in order to use their knowledge and stuff they don't use as a means of payment for other goods and services, and consequently grow their business and conserve money, among others.
  
  Some examples of items to trade are:
  
  Services
  
  

  • Programming
  • Web design
  • Graphic design
  • Architectural design
  • Photography
  • Consultancy
  • Lawyers & CPA
  • Medical
  • Plumbing
  • Carpentry

  
  Goods
  
  

  • Electronics
  • Mobile devices
  • Office furniture
  • Computer equipment
  • Vehicles
  • Estate

  
  NOTE: Personal members can only trade goods and services with Corporate members if they are "Contacts", otherwise, Personal members cannot view Corporate members' Profile page neither nor send them "Business Request".
  
  Also learn about our Corporate account

  Permalink    |    8,531 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Clear cache memory and cookies

  If you want to clear all cache and cookies from your browser, follow the instructions for your browser below. Doing so will log you out o...

  If you want to clear all cache and cookies from your browser, follow the instructions for your browser below. Doing so will log you out of OWNER GROUP in the current browser only.
  
  Note: Clearing the cache and cookies in your browser will log you out of other websites as well, not only OWNER GROUP.
  
  Check the links below for information on how to clear your cache and cookies for each browser:
  
  Internet Explorer
  Microsoft Edge
  Mozilla Firefox
  Safari
  Chrome
  Opera

  Permalink    |    1,076 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• What is the validation process?

  We're requesting an identification to verify that you meet our service eligibility and to ensure that you're in compliance with the User ...

  We're requesting an identification to verify that you meet our service eligibility and to ensure that you're in compliance with the User Agreement. Under the "DO's" and "DON'Ts" section, it states that you agree not to create a false identity on OWNER GROUP.
  
  We're using this information solely for the purpose of validating your identity and assisting you with accessing your account. We'll remove any and all copies of identity you've provided once the verification process is resolved.
  
  We have an extremely secure upload and storage system allowing us to apply rigorous security standards while ensuring your identity verification documents remain in strictest confidence. Please contact Customer Support with any questions or concerns regarding how we protect your identification information.
  
  During the validation process, we may contact your company in order to verify the information provided. We must ensure that there are not fake profiles and that the registered person is the one in charge either of commercial transactions, alternative sales channels or supply chain. This will lead into building a platform clean of spam and with reliable members to trade with.
  
  What types of ID does OWNER GROUP accept?

  Permalink    |    1,868 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Password issues

  If you have to reset your password every time you log in, it may be an issue with your browser. First, try to log in with a different web...

  If you have to reset your password every time you log in, it may be an issue with your browser. First, try to log in with a different web browser. You can download the following browsers for free:
  
  

  • Mozilla Firefox
  • Safari
  • Google Chrome

  
  If you continue to experience this problem, log out of your account and reset your password.

  Permalink    |    2,205 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• How does OWNER GROUP protect the privacy and security of my information when I submit an ID?

  There are several ways that OWNER GROUP ensures the privacy and security of documents submitted to us. By default, OWNER GROUP ...

  There are several ways that OWNER GROUP ensures the privacy and security of documents submitted to us. By default, OWNER GROUP uses a secure connection (https). This means when people submit documents to us, the information is encrypted when we receive it. We also encrypt this information on disk, and only team members who work on helping people with account issues can see the encrypted documents. We then automatically delete IDs 30 days after they've been submitted.
  
  We also encourage anyone who submits a document to cover up any personal information that we don't need to see (ex: address, social security number).
  
  We can accept a variety of documents, not just government-issued IDs. The full list of documents includes things like transit or other membership cards that include full name and photo.

  Permalink    |    3,006 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• What types of ID does OWNER GROUP accept?

  You can use the following docs to verify your profile: DRIVER LICENSE / DOC PASSPORT JOB BADGE When submitting documentation, please c...

  You can use the following docs to verify your profile:
  
  
  

  DRIVER LICENSE / DOC
  PASSPORT
  
  
  JOB BADGE
  
  

  
  
  When submitting documentation, please cover up any personal information we don't need to verify your identity (ex: ID number, Social Security number, address, etc.). We just need to see your name, surname and your photo.
  
  We encrypt people’s connections to OWNER GROUP by default, including IDs you send to us. We delete your ID information after verification is complete.
  
  Learn more about how OWNER GROUP protects the privacy and security of your information when you submit an ID.
  
  What is the validation process?

  Permalink    |    2,999 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• I get an error message when I try to log in

  We're sorry to hear you're having trouble logging in. If you're seeing an error saying your password's incorrect and you're sure you're e...

  We're sorry to hear you're having trouble logging in. If you're seeing an error saying your password's incorrect and you're sure you're entering the right password:
  
  1. Make sure that your caps lock key is turned off and try again.
  
  2. Reset your password.
  
  3. Try upgrading your browser and resetting your password again.
  
  4. Try using a different web browser than current one.
  
  5. Empty cookies and temporary files.
  
  
  
  
  

  Permalink    |    2,710 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• I can’t reset my password because I can't access the email address listed on my account

  You may be able to get back into your OWNER GROUP account by contacting us through the contact form and sending us a valid ID. We wi...

  You may be able to get back into your OWNER GROUP account by contacting us through the contact form and sending us a valid ID.
  
  We will provide you with a temporary password so that you can log in and change your login email address at any time from your account settings.

  Permalink    |    3,298 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• How do I reset my password?

  If you can't log into OWNER GROUP and need to reset your password:1. Go to the landing page at www.ownergroup.net2. In the top right, cli...

  If you can't log into OWNER GROUP and need to reset your password:
  
  1. Go to the landing page at www.ownergroup.net
  
  2. In the top right, click Forgot your password?
  
  3. Type the email associated with your account, then click "Send Email" button and follow the on-screen instructions.

  Permalink    |    4,394 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• How do I log out of OWNER GROUP?

  To log out:1. Go to the top right of any OWNER GROUP page.2. Click on "Log Out" icon to exit.

  To log out:
  
  1. Go to the top right of any OWNER GROUP page.
  2. Click on "Log Out" icon to exit.

  Permalink    |    2,990 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• How do I log into my OWNER GROUP account?

  Go to the top of www.ownergroup.net and enter the following info: Email address: The email address you entered when signing up. Passw...

  Go to the top of www.ownergroup.net and enter the following info:
  
  

  • Email address: The email address you entered when signing up.
  • Password: The password you entered when signing up.

  
  Click on "Log In" icon .
  
  If you don't have an OWNER GROUP account yet, please read the following links to learn which account type meets your needs.
  
  Who can sign up for Personal account?
  Who can sign up for Corporate account?

  Permalink    |    3,100 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• I can't log in

  If you're having trouble logging into your Owner Group account here are a few things to try first: Don't know your password? Learn h...

  If you're having trouble logging into your Owner Group account here are a few things to try first:
  
  

  • Don't know your password? Learn how to reset it.
  • Review the known log in issues for troubleshooting tips and more information about specific login issues.

  
  If the troubleshooting tips above don't fix the problem, get help recovering your account.

  Permalink    |    3,227 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Why am I getting an invitation email from someone else to join OWNER GROUP?

  You received this email because an OWNER GROUP member is inviting you to join our network. OWNER GROUP allows people to send in...

  You received this email because an OWNER GROUP member is inviting you to join our network. OWNER GROUP allows people to send invitations to their contacts by entering an email address or by uploading their contacts.
  
  

  If you're already registered for OWNER GROUP, your friend may have used an email address of yours that isn't currently linked to your account. If you'd like, you can add this email address to your existing OWNER GROUP account to ensure that you won't get invitations sent to that address in the future.
  
  

  If you don't have an OWNER GROUP account and would like to create one, you can use this email to start the registration process.
  
  

  If you don't want to receive invites from your friends, you can use the unsubscribe link in the footer of the email.

  Permalink    |    2,746 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Can I create multiple accounts?

  As Owner Group is a community for people and companies, and each account type serves to a different purpose, you can create up to 2 accou...

  As Owner Group is a community for people and companies, and each account type serves to a different purpose, you can create up to 2 accounts, as long as it's 1 Personal and 1 Corporate. It's against the Owner Group Standards to maintain more than 1 Personal account, and more than 1 Corporate account.
  
  

  If you want to represent your business, brand or product on Owner Group, you can use the Corporate type; and if you want to represent yourself you can use the Personal type to create your account. Learn more about the differences between Corporate and Personal accounts.
  
  

  If you have 2 or more accounts in each type, learn how to remove your secondaries accounts.

  Permalink    |    3,480 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• Can I share an OWNER GROUP account with other persons?

  We don't allow joint accounts. Additionally, you can only sign up for one OWNER GROUP account per email address. Since each account...

  We don't allow joint accounts. Additionally, you can only sign up for one OWNER GROUP account per email address.
  
  

  Since each account belongs to one person, we require everyone to use their authentic name on their account. This way, you always know who you're connecting with.
  
  Learn more about our name policies.

  Permalink    |    3,197 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• What names are allowed in OWNER GROUP?

  OWNER GROUP is a network where people use their authentic identities. We require our members to provide the name they use in real li...

  OWNER GROUP is a network where people use their authentic identities. We require our members to provide the name they use in real life; that way, you always know who you're connecting with. This helps keep our network safe.
  
  

  Please refrain from adding any of these to your name:
  
  

  • Symbols, numbers, unusual capitalization, repeating characters or punctuation.
  • Characters from multiple languages.
  • Titles of any kind (ex: professional, religious).
  • Words, phrases or nicknames in place of a middle name.
  • Offensive or suggestive words of any kind.

  
  Other things to keep in mind:
  
  

  • The name you use should be your authentic identity; as your friends call you in real life and as our acceptable identification forms would show. 
  • Nicknames can be used as a first or middle name if they're a variation of your authentic name (like Bob instead of Robert).
  • Personal accounts are for individual use only and Corporate accounts are for professional personas, organizations and businesses.
  • Pretending to be anything or anyone isn't allowed.

  
  If your authentic name isn’t listed on your account, please change your name.

  Permalink    |    3,050 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• I received an email that I created a new OWNER GROUP account, but I didn’t sign up for a new account

  If you received a welcome email on a new OWNER GROUP account but you didn’t sign up for a new account, you can report the prof...

  If you received a welcome email on a new OWNER GROUP account but you didn’t sign up for a new account, you can report the profile:
  
  1. Go to the member’s profile page and click on menu icon below profile picture.
  2. Click on "Report" option .
  3. Select te report "Type".
  4. Enter additional information about the issue you’re reporting in "Description" field.
  5. Click on "Accept" button.
  
  Or you can contact us here.
  
  

  Permalink    |    3,674 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• What is the minimum age to sign up for OWNER GROUP?

  You must be at least 13 years old to create an OWNER GROUP account in accordance with COPPA (Children Online Privacy Protection Act).

  You must be at least 13 years old to create an OWNER GROUP account in accordance with COPPA (Children Online Privacy Protection Act).

  Permalink    |    3,486 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse
• I'm having trouble signing up with my email

  There are some reasons you might not be able to sign up with your email:1. You see a message that there's an existing Owner Group account...

  There are some reasons you might not be able to sign up with your email:
  
  1. You see a message that there's an existing Owner Group account associated with your email, please try the following options:
  
  a. Try to remember if you may already have an Owner Group account with this email, if this is the case and you forgot your password, you can request a new password.
  
  b. Try to remember if you share this email address with someone else who has an Owner Group account, if this is the case you'll need a different email to create your account. You can create an email account for free with websites like Gmail and Yahoo!.
  
  2. You see a message that your email is invalid, please make sure you entered your email correctly.
  
  If you think you're seeing this message by mistake, let us know.
  
  I'm having trouble signing up for a Corporate account

  Permalink    |    3,477 views

  Why not? It doesn't answer my question It contains info that's incorrect It's too much to read It's confusing Other

  Collapse