How does Owner Group protect the privacy and security of my information when I submit an ID?

There are several ways that Owner Group ensures the privacy and security of documents submitted to us. By default, Owner Group uses a secure connection (https). This means when people submit documents to us, the information is encrypted when we receive it. We also encrypt this information on disk, and only team members who work on helping people with account issues can see the encrypted documents. We then automatically delete IDs 30 days after they've been submitted.

We also encourage anyone who submits a document to cover up any personal information that we don't need to see (ex: address, social security number).

We can accept a variety of documents, not just government-issued IDs. The full list of documents includes things like transit or other membership cards that include full name and photo.